Customer Satisfaction Survey
顾客满意度调查

Dear Customer,
亲爱的用户

Thanks for your friendly cooperation with ABB Instrumentation. We constantly strives to provide the excellent products and customer service to achieve our customer satisfaction. Whatever you have had good or bad experiences with our products and services, your evaluation and suggestion will be valuable for measuring our performance and abilities.
Kindly please help us to fill in the questionnaire and feel free to write down your queries or comments.
We intend to try further improvement to meet or exceed customer requirements base on your feedback and internal quality management requirements.

感谢您与ABB仪器仪表的友好合作。我们长期致力于提供优秀的产品和用户服务，努力实现顾客满意。无论您对我们的产品和服务有过良好的或不佳的经历，您的评价和建议对我们测评工作表现及能力将是很有价值的。
请协助我们填写该问卷调查表，并留下您的建议或意见。
我们旨在通过更进一步地改进来满足或超越顾客的需求，这基于您的反馈意见和内部质量管理的要求。

Thank you very much for your attention and kindly advice！
再次感谢您的关注和建议!

Your sincerely，
您真诚的,

AP Instrumentation
ABB Engineering (Shanghai) Ltd.
上海ABB工程有限公司仪器仪表部
 
1.Customer Infomation：(客户信息)
Company title(公司名称)：
Distributor(分销商) End User(最终用户)
Your name(option)(姓名)：
Your position/Title(您的职位)：
Your experience in automation instruments(您在自动化仪表行业的经验)： Year(s)年
Address(地址)：
Province(省)： City(城市)：
Tel(电话)： 　Fax(传真)：
E-mail(电子邮件)：
 
2.Please give your evaluation for our performance base on your experience according to the definition of satisfaction degree score below(请您基于自己的经历或感受按下面满意度记分的定义对我公司下述各方面的表现进行评价)
5 - Excellent(很好), 4 - Good(较好), 3 - Mediocre(一般), 2 - Poor(较差), 1 - Very Poor(极差).
（1）.Marketing&Communication (市场与交流)  
  a.Easy and reliability of contact window (联系窗口的方便可信 )   5 4 3 2 1
  b.Product issuance and promotion (产品的发布和推广)   5 4 3 2 1
  c.Product performance/Brand competitiveness (产品性能和品牌竞争性)   5 4 3 2 1
  d.Catalogy/Datasheet adequacy (产品目录/手册/产品资料充分性)   5 4 3 2 1
Comments(意见/建议)：  
（2）.Product(产品)  
  a.Quality and Reliability (质量和可靠性)   5 4 3 2 1
  b.Flexibility&Suitability(适应性-充分满足用户的选用)   5 4 3 2 1
  c.Keeping ahead(先进性-产品技术领先)   5 4 3 2 1
  d.Easy to installation and commissioning(易于安装和调试)   5 4 3 2 1
  e.Maneuverability(可操作性)   5 4 3 2 1
Comments(意见/建议)：  
（3）.Sales(销售人员)  
  a.Product knowledge (产品知识)   5 4 3 2 1
  b.Commercial knowledge (商务知识)   5 4 3 2 1
  c.Quotation/Bid Quality(报价或投标质量)   5 4 3 2 1
  d.Efficient response(响应速度/效率)   5 4 3 2 1
  e.Communication&Cooperation(沟通能力/合作精神)   5 4 3 2 1
  f.Attiude&Enthusiasm(工作态度/热情)   5 4 3 2 1
Comments(意见与建议)：  
（4）.Business Suport(业务支持)  
  a. Technical communication (技术交流)   5 4 3 2 1
  b. Customer complaint resolution (对客户投诉的处理)   5 4 3 2 1
  c. Customer training (客户培训)   5 4 3 2 1
  d. On time delivery (准时交付)   5 4 3 2 1
  e. Business Ethics(商业诚信)   5 4 3 2 1
Comments(意见/建议)：  
（5）.After Service (售后服务)  
  a.Service attitude (服务态度)   5 4 3 2 1
  b.Service personnel skill (服务人员的技能)   5 4 3 2 1
  c.Repairing periodicity(维修周期)   5 4 3 2 1
  d.Spare parts(备品备件)   5 4 3 2 1
Comments(意见/建议)：  
3.Which product are you interesting in at the moment (您现在对ABB哪个产品最感兴趣)?
4.Are there any aspects that haven't mentioned above and you would like to give your opinion on?(以上未提及的或您的意见、建议)：
 
 
Thank you for your cooperation(谢谢您的合作)!

©ABB（中国）有限公司